Frequently asked questions (FAQs) About your over-the-counter benefit Is there a return policy? Due to the personal nature of the products, no returns or exchanges are allowed. If your order hasn’t arrived, or if any of your items were defective or damaged, please call OTC Health Solutions at 1-888-628-2770 (TTY 711) within 30 days of placing your order to get a replacement item. How much is my OTC benefit? The amount depends on your benefit plan. To find out how much you get each quarter (every 3 months), check your plan documents, text us at 866-85, or call us at 1-800-338-6833 (TTY 711). How often can I use my OTC benefit? You can use your OTC benefit multiple times throughout the quarter, as long as you don’t go over your benefit amount. Can I carry over any unused benefit amount to the next quarter? No. Unused benefit amounts do not roll over to the next quarter. New quarters start in January, April, July, and October. Can I order more than my benefit amount? You can’t order more than your benefit amount online or by phone. When you shop in-store, you can get more than your benefit amount and pay the difference out of pocket. That means if a product costs more than your benefit amount, and it’s not available in stores, you can’t use your benefit to buy it. 33