Frequently asked questions (FAQs) About the items in the catalog Are all items available at the stores? Not all items are available in stores. Items marked with a can only be ordered over the phone or online. Is there a limit on the number of items I can order? There is no limit on the number of items you may order. But you can’t order more than 9 of any single item in a quarter. There are some select products that have special limits and these are marked with a or . Where can I get more information about the products, like ingredient lists? Go to www.cvs.com and use the SKU number listed with your product to search for the item you’re looking for. Phone and online orders How do I confirm my order was placed? Once your order is completed, you’ll get a confirmation number. Can I cancel my order once it has been placed? Only if you placed the order less than 30 minutes ago. Once it’s been longer than 30 minutes, you can’t cancel your order. Can I track my order? Yes! You can get tracking information by email or text. When you place your order, just let your agent know that you’d like to get alerts and they can make sure you’re opted in. How will my order ship and how long will it take? Items are shipped via USPS at no charge to you. Delivery usually takes 5 to 7 days, though it may take a bit longer during busy times. Orders shipping to Hawaii may take up to 21 days. 34