Hereʼs what the Welcome Kit looks like. Aer this initial period, we continue to reach out and anticipate key member needs or possible friction points — helping to ensure a smooth transition. Here are just a few examples: ● We aim tocall 100% of members with transition needsto discuss their care needs, make a plan to transition any medical equipment or upcoming care they might have, and ensure each member feels the Devoted Health love. (We encourage members who have transition needs to call us, too.) ● This year, weʼre running atext message campaign toPPO membersto make sure they understand their planʼs rules and help them anticipate and avoid common issues that may come up when using their out-of-network benefits. ● For members on non-SNP plans with theHealthy Foodsbenefit, we reach out early to help members confirm that they have a qualifying condition so they donʼt run into any delays getting their card and using the benefit. ● Our specializedCommunity Guide teamgoes above andbeyond to help members in need connect with benefit programs and community resources that provide healthy food, affordable housing, and much more.