Devoted Health Plans

What happens aer someone signs up with Devoted Health? We want switching plans to be easy for new members. So hereʼs how we make sure they know what to expect and feel confident that weʼve got them covered. Days aer Onboarding touch point application is submitted 1 – 3 days Text message: Enrollment confirmation and digital ID card All members who included their mobile number in their application get a text message aer their enrollment is approved. The text includes: ● A link to their digital ID card (and their Devoted Health ID number) ● The name and phone number of their PCP if the member is on an HMO plan 4 – 7 days Text message: Continuity of Care Members get a text message asking if they have continuing care needs, like durable medical equipment or upcoming surgeries. 10 – 14 days Text message: Welcome Kit tracking Members get a text message with the tracking number for their Welcome Kit. 14 – 21 days Mail: Welcome Kit Our 2023 Welcome Kits begin shipping out the first week of November, then are sent regularly aer that. The welcome kit includes: ● A colorful branded rigid mailer package to make sure it stands out ● Member ID Card ● “What To Know About Your Plan” booklet with information about how to use their extra benefits, dental codes if applicable, information on Devoted Medical, and more ● Over-the-Counter (OTC) Catalog ● Magnet with Guide phone and text number, plus our Devoted Medicalʼs Care OnDemand line ● 12-month calendar with important dates and monthly tips about their health and plan benefits