How do I use my OTC benefit? IN STORE • Shop at any standalone CVS, Navarro, or Longs Drug store — find the store closest to you at www.cvs.com/benefits • Tell the cashier you have OTC Health Solutions and give them your name and birth date — or ask them to scan the barcode in your OTC Health Solutions mobile app • Though in-store retail prices may vary, you’ll only pay the price listed in this catalog • See Frequently Asked Questions (FAQ) at the end of this booklet for more tips ONLINE www.cvs.com/benefits • Create an account using an email address you don’t share with a spouse or caregiver • Online orders must be submitted by 11:59pm Eastern time to be processed that day • Order includes free delivery • Allow 5 to 7 days for delivery (delivery to Hawaii may take up to 21 days) • You’ll be emailed tracking info once your order ships PHONE 1-888-628-2770 (TTY 711) 9am to 8pm local time, Monday to Friday (in Hawaii: 7am to 5pm) • The first and last week of the month are the most popular for orders • Consider placing your phone order mid-month to avoid long wait times • Order includes free delivery — if you want tracking information, ask the agent when you place your order • Allow 5 to 7 days for delivery (delivery to Hawaii may take up to 21 days) 2